How can I update my order?

-Please email us at customercare@livecostabrazil.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we will do our best to process your request.

How can I check the status of my order?

After an order has been placed you will receive a order confirmation and a shipping confirmation email. Track your order by 

Can I use multiple promo codes at checkout?

Promotional codes cannot be combined or stacked on an order.

How do I apply a promotional code to my order?

-Enter your promotional code in the "Promotional Code" field in your cart. Then click "Apply."

How do I apply a gift card to my order?

-Your eGift card can be added to the "Promotional Code" field in your cart.

How do I review my order?

-To review the details of orders, either current or in your history, pull the order number that is sent within each confirmation email. Go to "My Account" and you can view the list of all purchases by order number. Click on the order number you are looking for to get more detailed information.

Can I cancel my order?

-Please email customercare@livecostabrazil.com as soon as possible and we will do our best to accommodate your request.

Where do you ship and how long will it take to receive my online order?

-We ship free to all 50 US states. All orders ship out of our Mount Olive, New Jersey warehouse. Delivery within the United States is FREE. Orders are processed within 48 hours of receipt and shipped via UPS ground unless otherwise noted. For shipping, please allow 2 to 4 business days based on service selected at check-out. Expedited service is available at check-out at an additional charge. 

We do not ship to PO boxes. 

We do ship internationally. For deliveries outside of the United States, shipping fees and timeframes will be calculated at check-out based on the delivery address provided.

Do you ship to Brazil?

-We're working on it! Sign up for our newsletter to be the first to know when we are ready to ship to Brazil and receive a special gift once available.

Are your products clean?

Y-All of our formulas begin with our exclusive Jungle Complex™, a trinity that harnesses the power of potent, natural ingredients sourced directly from the Amazon. Our carefully crafted formulas are free from parabens, phthalates, petrochemicals, polysorbates, petrolatum, paraffins, silicone, dimethicone, pegs, BHA, BHT, EDTA, DEA, TEA, MEA, ETA, formaldehyde, mineral oil, methylchloroisothiazolinone, methylisothiazolinone and artificial colorants.

Are your products vegan and gluten free?

-Yes, our products are vegan and 100% vegetarian. We formulate our products with only clean, natural ingredients. We do not use any animal byproducts and our products do not contain gluten.

Do you test your products on animals?

-No, we do not test on animals, and we also do not use any animal byproducts in our ingredients. Costa Brazil is sustainably sourced and produced, leaping bunny certified, and a proud partner of PETA.

Are your products safe?

-Yes, our products are safe for both your body and the planet, and are made with our exclusive, nutrient-rich Jungle Complex™. Our face and body care products are dermatologist tested and good for all skin types. Additionally, our line is produced through a thoughtful and transparent process that promotes restoration and preservation and does no harm to the Earth. We are committed to improving clean beauty industry standards and are dedicated partners to Conservation International.

I have sensitive skin can I use your products?

-Our products have been dermatologist tested and approved for all skin types including sensitive skin; however, all skin reacts differently. Our products feature natural, cold pressed oils, butters, plant extracts and botanical complexes and we use natural preservatives that may include essential oils. We suggest that you always test any product on a small area first prior to use. If you experience an adverse reaction to any of or products, please discontinue use.

Can I use Costa Brazil Products while pregnant?

-Costa Brazil products are formulated with natural, organic and ECOCERT certified ingredients and are free of parabens, phthalates, mineral oil, silicone, pegs, sulfates and artificial colorants. Our face and body care products have been dermatologist tested and are good for all skin types including sensitive. If you are pregnant or nursing and have concerns, please consult your physician on the use of any product and for questions related to skin allergies that may arise during pregnancy.

How long will your products last?

-Our products have been formulated to have a two year shelf life and all of our skin care products have a PAO (period after opening date) printed on our packaging that indicates our recommended use-by date after opening. Please refer to the little open can icon on our boxes.

What is your stance on recycled products?

-We strive to use sustainable, recycled, and biodegradable materials whenever possible. Our boxes are made from FSC-certified paper, which has been sourced in an environmentally-friendly and socially-responsible manner. Both our primary and secondary packaging can be recycled and we have partnered with a warehouse that joins us in our sustainability efforts and uses eco-friendly mailers and packaging materials.

Certifications?

PETA Certified

Leaping Bunny Certified

Positive Luxury - Brands to Trust Certified

Sustainably sourced

Environmentally responsible

Vegan

No animal testing

Free of parabens, phthalates, pegs, silicones, sulfates, gluten, glycols, mineral oil and artificial colorants, dermatologist tested.

Can I return products?

Yes, you can return products within 14 days of purchase. We will only refund or exchange products purchased from this website - if you purchased Costa Brazil from another outlet, please return to the store or website where purchased. We cannot accept returns on used products. If you have questions about a return, please email us at customercare@livecostabrazil.com.

Does Costa Brazil offer gift cards?

Yes! Transport your loved ones to the heart of the Amazon with this Jungle Card. A sensual journey to awaken the mind, body and spirit. Gift cards are redeemable at livecostabrazil.com only. The value of gift card purchase does not apply to promotional offers. Gift cards cannot be used to purchase other gift cards, e-gift cards, nor are they redeemable for cash unless required by law. The card cannot be replaced if lost or stolen. More on our Terms and Conditions page.

Who do I contact for press or social media inquiries?

For all press or social media related inquiries please email us at press@livecostabrazil.com.

Who do I contact for sales inquiries?

For all sales inquiries please email us at customercare@livecostabrazil.com.

Additional questions?

Please email us at customercare@livecostabrazil.com.

Who is the founder of Costa Brazil?

-Costa Brazil is a sustainable beauty line created by Francisco Costa and built on the simple belief that the spirit of beauty is inseparable from the health of the earth. 

The importance of protecting the environment is deeply ingrained in Costa, who was born and raised in Brazil. Throughout his expansive career in fashion, he continually proved that beautiful design can be created in a smart, sustainable way. 

In 2016, he returned to his homeland to explore the natural wonders of the Amazon rainforest. There, he discovered local healing rituals and the untapped wealth of curative native ingredients, and saw first-hand the urgent need for conservation. The result is Costa Brazil, which combines the raw power of the natural world with Costa’s unparalleled eye for beauty in a concerted effort to nourish the body, as well as the earth.

What is your brand philosophy?

-We create nourishing rituals designed to reconnect you with nature’s harmonious rhythms. We believe that beauty must always be in balance with the earth. Our mission is to create clean, luxurious, high-performance natural products that are plant-based and feature USDA certified, cosmos and ecocert ingredients. We are sustainably sourced, environmentally responsible, vegan, dermatologist tested and cruelty free. Learn more about us here.

What is Costa Brazil doing to protect the environment?

Conscious sustainability is the foundation upon which Costa Brazil was built. We create clean, sustainable products that encourage and assist people to become more proactive in the fight against climate change.

We are always striving to improve our carbon footprint when it comes to product formulation, packaging and shipping practices. Costa Brazil works in partnership with local farmers as well as international suppliers to ensure that our ingredients are sustainably sourced. Our products are cruelty free and we use recycled and recyclable materials whenever possible. Our primary and secondary packaging can be recycled, and we have partnered with a warehouse that joins us in our sustainability efforts and uses eco-friendly mailers and packaging materials. A portion of proceeds will go to the non-profit environmental organization Conservation International.

What is Conservation International?

Conservation International (CI) is an organization that works to protect our delicate ecosystems through innovative global policies. We work closely with this organization to follow best production practices. Preserving the environment has never been more urgent, a percentage of our proceeds will be donated to CI to help protect the rainforest and raise environmental awareness. For more information, please go to https://www.conservation.org.

What kind of partnership with the Conservation International do you have?

-Costa Brazil is a committed partner to Conservation International, working closely with the organization to follow best production practices. Conservation International helps us to identify and utilize existing farm lands and offer empowering alternative opportunities to comunidades ribeirinhas (river-side agricultural communities) previously burdened with growing conflict crops. It isn’t enough to simply benefit from the earth’s nourishing natural ingredients. Costa Brazil has a deep responsibility to positively impact the environment and strives to employ sustainable strategies in all aspects, where possible from procurement to production to packaging.

You helped us raise $70,000+ for Amazon Forever

Thanks to your support, 100% of the profits from the Costa Brazil X Pangaia collaboration were donated to Amazon Forever, a campaign led by Conservation International and Brazil Foundation that supports indigenous communities in the Amazon Rainforest affected by COVID-19. In addition, we donated profits from our September Body Cream sales and the Costa Brazil community made direct contributions to Amazon Forever.

In February 2020, we introduced our Creative Coalition, inviting our favorite artists to create work, accompanied by donations to Conservation International from Costa Brazil. Our first #givelove campaign with photographer David Croland will help protect 80 acres, or roughly 20,000 trees, in places where Conservation International works.

Do you plan to partner with anyone else?

Yes! We’ve worked with Beauty United, Pangaia and started our own Creative Coalition.

With your support, we were able to donate 2,000 Body Creams to COVID-19 patients and health care professionals in NYC with help from Beauty United.

What currencies are excepted?

-Our website expects most currencies with very few exceptions.

How does Subscription work?

While shopping, you may encounter products that offer you the option to purchase one-time or as a subscription. By choosing the 'Subscribe & Save' option, you can lock in savings of 15% on that item for the duration of your subscription. Choose your delivery frequency and once you purchase the subscription, manage it from your Subscription Management portal found in your Costa Brazil User Account. From there, you can easily skip a delivery, pause, change the delivery frequency, or cancel up to 72 hours before each ship date.

Can I change the frequency of my orders?

Yes! In order to change the frequency of your subscription order(s), you will first need to log into your account on livecostabrazil.com. Within the Manage Subscriptions tab, navigate to the subscription that you would like to change the frequency of and hit 'Manage Subscription'. From there, you can edit your next shipment date, order the item now, or change the delivery schedule for your order.

How can I cancel my subscription?

In order to cancel a subscription order(s), you will first need to log into your account on livecostabrazil.com. Within the Manage Subscriptions tab, navigate to the subscription that you would like to cancel and hit 'Manage Subscription'. From there, hit 'Cancel Subscription'

You can also reach out to customercare@livecostabrazil.com and we’ll take care of the rest.

Can I swap my current subscription item for another subscription item?

Yes! You can swap between products without unsubscribing. In order to swap your current subscription item for another subscription item, you will first need to log into your account on livecostabrazil.com. Within the Manage Subscriptions tab, navigate to the subscription that you would like to swap and hit 'Manage Subscription'. From there, click on your existing product and hit 'Swap Product'. Select your new subscription item and confirm your order details before completing the swap.

You can also reach out to customercare@livecostabrazil.com and we’ll swap the product for you.

Can I skip a shipment?

Yes! In order to skip a subscription order(s), you will first need to log into your account on livecostabrazil.com. Within the Manage Subscriptions tab, navigate to the subscription that you would like to skip a shipment of and hit 'Manage Subscription'. From there, hit 'Skip Shipment'

How can I change the shipping or billing address?

In order to change the shipping or billing address of your subscription order(s), you will first need to log into your account on livecostabrazil.com. Within the Manage Subscriptions tab, navigate to the subscription that you would like to change the shipping or billing address of and hit 'Manage Subscription'. From there, you can hit, 'Shipping & Billing' and edit the shipping or billing address associated with that subscription order.

How to change my subscription payment method?

In order to change the payment method of your subscription order(s), you will first need to log into your account on livecostabrazil.com. Within the Manage Subscriptions tab, navigate to the subscription that you would like to change the payment method of and hit 'Manage Subscription'. From there, you can hit, 'Shipping & Billing' and edit payment method associated with that subscription order.

Additional questions?

Feel free to reach out to customercare@livecostabrazil.com with any additional questions.