Shipping and Returns

All orders ship from Mount Olive, New Jersey. Shipping is FREE to the 50 United States. Expedited service available at check-out. We do not ship to PO boxes. 

We carefully pack every order but sometimes damage can occur in transit. If your product arrives damaged, please report it to us by emailing customerservice@livecostabrazil.com within 7 days of receipt. 

 

International Shipping

For delivery outside of the US, shipping fees and timeframes will be calculated at check-out based on the delivery address provided. Generally, from 2 to 4 business days based on service selected at check-out.  

 

Return and Exchange Policy

We hope that you will love our products and appreciate the care we have put into our formulas. We understand that sometimes things do not work out and we want you to be satisfied. 

Items can only be returned to their original point of purchase - if you purchased Costa Brazil from another outlet, please return to the store or website where purchased. Regrettably we are unable to accept online returns from products purchased in one of Costa Brazil’s retail locations, department store, or elsewhere. 

For items purchased on www.livecostabrazil.com, we are happy to accept return products within 14 days of purchase. Returned items must be unopened and in their original condition. Special orders and sale items are excluded.

 

To initiate a return, please submit an email with your complete order info to us at customerservice@livecostabrazil.com.

When returning an item, package goods securely and keep a record of your return method. Please include a copy of your original order with your return.

Send tracking information to customerservice@livecostabrazil.com. We will not be responsible if items are lost or damaged in transit. Shipping costs and return freight charges cannot be reimbursed. 

 

In the event that you would like to make an exchange, please follow the same steps as for returns. Once a return is processed a new order may be issued for the item desired.